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HomeTeamSAP Service Cloud Consultant
(Spain · Remote/On-site)

SAP Service Cloud Consultant

EXPERIENCE
More than 5 years of experience with SAP Service Cloud / SAP C4C (Service).
LANGUAGES
English (required). Spanish (nice to have).
AVAILABILITY
No se especifica
WORKING DAY
No se especifica

Job description

At SPHERIA, we are looking for a SAP Service Cloud Consultant to participate in strategic projects focused on digital transformation in the healthcare sector, collaborating in the improvement of customer service and support processes.

Key areas of support or expertise

  • SAP Service Cloud / SAP C4C (Service).

  • Customer service processes: tickets, SLAs, workflows and omnichannel.

  • Integrations with SAP ERP, SAP CRM, SAP BTP, APIs and SAP CPI (iFlows).

  • Digital transformation projects in the healthcare sector.

What we offer

  • Remote or hybrid work.

  • Multicultural and collaborative team.

  • High-impact projects in the healthcare sector.

Key responsibilities

  • Implementation and configuration of SAP Service Cloud.
  • Requirements analysis and design of scalable solutions.
  • Management of integrations and data flows.
  • Leading testing, workshops and training sessions.
  • Continuous optimization of customer service processes.

Required skills and experience

  • More than 5 years of experience with SAP Service Cloud / SAP C4C (Service).

  • Strong knowledge of customer service processes.

  • Experience with integrations: SAP ERP, SAP CRM, SAP BTP, APIs and CPI/iFlows.

  • Ability to work independently and remotely.

  • English required. Spanish nice to have.

Personal competencies

  • Analytical skills and problem-solving orientation.
  • Strong communication skills.
  • Autonomy and accountability at work.
  • Ability to collaborate in multicultural teams.

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